Online therapy refers to the therapeutic services attained via secure internet at your own convenient time and space. 

We at U Matter Live Better, take the privacy and confidentiality of our clients very seriously and ensure that any session either audio or video are safe, secure and confidential.

At U Matter Live Better, we have experts who are trained in variety of concerns including, stress, depression, anxiety, couple/marital issues, issues dealt by queer clients, bipolar, eating disorders, body image issues, adolescent issues, behavioral problems, anger management, etc.

We at U Matter Live Better, do not do crisis intervention for self-harm or suicidal ideations which is required in person treatment as it is a matter of someone’s life. We recommend if you’re having self-harm thoughts, immediately seek help in person from a mental health professional.

Also we do not deal with psychotic disorders like schizophrenia, delusional disorders, etc. and emergencies like alcohol or drug intoxication and withdrawal, these cases are better handled in person by a psychiatrist first and would need rehabilitation and de-addiction treatment at a facility.

We at U Matter Live Better, provide audio and video sessions only. There is no chat facility available, as therapy requires a specific bond between the therapist and the client, which is possible to attain with being able to use the senses, like being able to see the expressions and body language of each other or being able to be affirmed by listening to each other’s voice. Which are unfortunately not possible in chats or messages.

A session may last from 45 to 60minutes.

At U Matter Live Better website, under the therapists section, you can choose the therapist according to their expertise and experience and according to your requirements. You can whatsapp us on +91 9914029991 with your preferred therapist and timing and we can schedule your appointment accordingly.

At this point, we do not handle any emergency cases. If the emergency emerged in between the sessions, it is recommended to immediately see a mental health practitioner in person along with at least one of your family members.

Well, every individual is unique and so are their perceptions, coping, and even their engagement in the sessions. Therefore, it depends on person to person. 

According to the American Psychological Association, “researches have shown that on an average 15-20 sessions are required for 50 percent of patients to recover”. 

However, it is recommended to take at least 10-12 sessions.

The fee is dependent on the therapist you choose and the issues that need to be dealt with.

We accept all modes of online payments, including credit cards, debit cards, upi payment, net banking etc. We do not accept cash, demand drafts or cheques.

Yes, based on the therapist you choose there are packages available for 5 sessions and 10 sessions.

At U Matter Live Better, we offer to reschedule the appointment without any extra charge, if it is made before 24 hours or more of the confirmed appointment. However, if it is requested in less than 24 hours, then unfortunately the session will be cancelled and you’ll not be eligible for the refund in this case, as our therapist had already booked that slot for you and can’t take any other session in such a short notice. 

A new session can be booked for you according to your and therapist’s availability and you’ll need to pay again for the session, there will not be any adjustment from the previous cancelled session. 

If you cancel the session before 24 hours or more of the scheduled appointment, then you’ll get a 100% refund. However, if it is requested in less than 24 hours, then unfortunately, you’ll not get any refund, as our therapist booked that slot for you and can’t take any other session in such a short notice.

If the therapist cancels the session, you’re eligible to get a 100% refund or you can reschedule the appointment according to you and your therapist’s next availability.

We would require your basic details, including your name, contact details and email id. A brief understanding of your therapy requirement will also be required.

Your contact details will be used to send you reminders and notifications on the scheduled appointment, rescheduling of the session and the cancelation of the session.

In order to build trust and basic rapport with the therapist, self-disclosure is essential. No relationship can be built on fake credentials, and if there is no strong therapist-client relationship, there will not be much healing. Hence it is required to share your personal details with us, we ensure that your details are safe with U Matter Live Better

No sessions, either audio or video calls are recorded. We at U Matter Live Better ensure the privacy and confidentiality of our clients.